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9.       Performance (Service Level) Measurement Elements


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This diagram illustrates the movement of an enterprise through four stages in preparation for managing via performance measures.

Step 1 involves identifying and defining the processes of the enterprise.

Step 2 involves mapping the value chain of these processes both within the enterprise and around it.

Step 3 involves deciding on the ratio of inhouse and outsourced management functions and labor functions.

Step 4 involves performing the complex analysis and planning necessary to define, develop, generate, and refine performance measures in relation to the enterprise goals.


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