A mechanism to enable the continual flow of improvement focused on customer satisfaction could derive from a single dynamic representation of the enterprise, its customers, and its environment, as shown below. I call this dynamic representation of enterprise a General Enterprise Model (GEM).
From the GEM, we can build a tool that can generate a near infinite number of views of the enterprise, on an ad-hoc or routine basis, providing a comprehensive Total Enterprise Management and Membership (TEMM) directory, enhancing the informing, involving, and coordination ability of the enterprise, in whole and in part. It would create the equivalent of an enterprise collaboration system, acting like a combined nervous system (networks, clients, and servers), brain (processes and business rules), and memory (recorded knowledge and data).
The preceding CQI models are examples of views derived from this model. Just as the CQI view was derived from and supported by the GEM, other views such as an "Enterprise Model" can be derived and supported. All of these display the forms, flows, and relationship patterns of business, culture, and technology within and around an enterprise.
Using the following approach to build your enterprise's TEMM directory from the GEM, you build a customized capability from which you can create and maintain a supplier-enterprise that is customer focused and continuously improving.