Previous Next


1.       Customer/Supplier Environment


Picture

Today's individual and group enterprises are generally operating at far less than their potential. I propose that this is primarily because the enterprise does not manage the information flowing and forming within and around it. As a result, the enterprise performs and focuses-on non-value added elements, rather than on meeting and exceeding its customer or constituency requirements.

This figure illustrates one view of an organization’s “value chain”, the sequence of activities that feed into and come out of an enterprise.  The tree represents the organization, with the roots drawing what’s needed from the supplier environment, and providing its products (goods and services) to the customer environment, in order for the tree to survive and thrive.

This document presents a general purpose concept from which to build or further develop competitive networked enterprises. The enterprise reaches these competitive gains through effective utilization of information.

This concept provides a framework for integrating business, technological, and cultural change towards this competitive gain. Implementation of this concept provides a mechanism for continuously improving all types and sizes of computer-networked organizations, and serves as a detailed baseline from which to implement business engineering and improvement (e.g., reengineering or BPR) on any scale.

The following question shows the scope and applicability of this concept. Do you want a simple method to:

decrease enterprise operating costs;

improve operative and administrative performance;

identify wasted resources;

identify non-value added activities;

identify excessive duplication;

increase the satisfaction of your management, members, suppliers, partners, authorities, and customers;

increase accountability;

enable production to adapt to requirements;

enable responsible persons to have detailed and current awareness of their area of responsibility (mission, authority, resources, and cost and schedule variations) and the dynamic situations within and around it;

receive controlled, accurate and timely enterprise information in response to queries, delivered in seconds or minutes or hours, rather than days or weeks or months;

integrate and simplify management of all enterprise activities, functions, resources and requirements, regardless of how they're geographically or organizationally distributed within the enterprise;

operate from a single, controlled, secure pool of distributed information and data rather than a fragmented, insecure, and incomplete mass of separate files and databases;

enable every member of an enterprise to understand their role and to see its importance within the larger framework of the enterprise mission, vision, goals, performance measures, and strategies;

enable your enterprise and team members' buy-in to enterprise performance and draw out their commitment to change and quality;

enable your enterprise members' in achieving their higher individual and group potential;

enable your enterprise to operate with smooth and controlled motions, comparable to the grace of a trained athlete; and

provide a management approach welcomed by management, labor, suppliers, partners, authorities, and customers alike?

If you answer yes to any part of this question, this document displays how to achieve these capabilities, in the near term.

This document presents my personal interpretation of ideas and experiences in management, physical and social sciences, and philosophy. It integrates these ideas into a model for understanding the world, our place in it, and our response to it. Your feedback can help to improve it. It is very much a work in progress.

Described within is a relatively quick, yet comprehensive method for implementing enterprise-wide improvement for a networked enterprise, at a low cost per member. This technique gives the enterprise a toolkit that provides significant capabilities, with corresponding increase in productivity, via synectics and synergy. The technique makes extensive use of network security, directory, messaging and database technology, and is an ideal design for Web and directory-enabled applications.

Write to the following address if you have questions, comments, critiques, suggestions, or implementation experience or case studies.

The ideas contained here took form over the period from 1965 and were first documented in 1982 as a project for my Master's degree. This information is copyrighted, self-published, and is in its ninth revision (1984, 1989, 1990, 1991, 1992, 1995, 1996, 1997, 1998). Material presented or derived from this document may be used with my email permission and my public key digital signature. My copyright notice must be visible in any referral.

This design is free.  In return for the use of this information (publication or application) by corporations or governments, I ask that you show your appreciation by providing what you think this design is worth to you via PayPal at http://www.paypal.com, perhaps at US $0.01 each year for each enterprise-unique entry in your Total Enterprise Management and Membership (TEMM) Directory (Catalogs and Current Profiles) (described within). TEMM entries drawn from my designated reference sources (i.e., shared entries) may be used at no charge. I am available for presentation or to assist in its implementation at negotiated rates.

Roy Roebuck

700 S. Courthouse Rd, Apt 312

Arlington, VA 22204

Phone: 703-598-2351

Fax/Data: 703-892-2351

Internet: roy(AT)one-world-is.org


Previous Next