Performing task 1.4 adds a networked directory of activity customers to the functionality of the Process Improvement Model. This forms a Supplier/Customer or Resource Flow Model. It displays the same information as the Process Improvement Model, and identifies the customers of each product category, broken down by activity transaction, function, production unit/position, organization, and location. See Node 1.4 of Enclosure 1.
A useful network product derived from the Supplier/Customer Model would be a comprehensive directory of customers by location, etc.
This would be useful in assessing customer requirements, desired product quality characteristics, and satisfaction, and in performing to meet the customer's expectations. This information would enable more integrated efforts towards development of quality products, process improvement and optimizing, and structural alignment/distribution and optimization. It would facilitate market research, strategic planning, and responsiveness to customer requirements.